WHAT IS LGAP?

LGAP is a US$400m global organisation comprised of like minded, accredited, specialist service providers for cabling infrastructure, IP solutions and associated business services.

LGAP’s global service catalogue includes:

  • Major cabling projects for both work-space and datacenter environments
  • Frame work agreements for ongoing deployment services
  • Support services including MAC, break fix, equipment refresh/racking and stacking in both work-space and datacenter environments
  • Professional services including; cabling design, project management and intelligent infrastructure management solutions

LGAP provides customers with a consistent, high quality of service at a lower cost whilst delivering an unsurpassed level of service management information and control across all territories. LGAP customers receive:

  • High quality, global service catalogue
  • A guaranteed, global SLA framework
  • Online, real-time global service management reporting & financial control
  • A consistent global pricing methodology and control in local currencies
  • Global account governance process
  • An option for a single point of contractual engagement and responsibility

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LGAP Partnership

An alliance of like minded accredited, specialist cabling infrastructure service providers. Delivering an unsurpassed level of Service Management Information and control across all territories

HOW IT WORKS

LGAP partners utilise our global network to deploy best in class solutions with access to resources at a consistently high quality, at a predictable lower cost under a single SLA schedule, anywhere in the world. This avoids the risk and expense of contracting unknown, unproven local organisations.All works are procured, controlled, managed and reported via our online procurement and management information dashboard.

The procurement system enables customers and/or LGAP staff to:

  • Order from a pre-defined catalogue of products & services at predictable, highly competitive costs
  • Generate an immediate downloadable quotation in PDF format
  • Increase management visibility through order status at a glance via a Red, Amber, Green status viewed via the online dashboard
  • Receive progress updates via e-mail
  • Gain client authorisation & QA
  • View and download financial reports
  • Obtain optional monthly invoicing

Our service desk ensures all documentation is completed by the local LGAP partner and will upload the O&M manuals, test results and any other relevant documentation onto the online dashboard for review and analysis. The service desk will also provide work allocation, payments and complete all interaction necessary.

In addition to functioning as a repository for all documentation, the web-based LGAP dashboard provides a central repository for customers to view real-time and historical service management information and KPI alerts. The dashboard is tailored to each customers individual requirements but would commonly include:

  • SLA monitoring via traffic lights
  • KPI reporting and trending
  • Project status
  • Stock level views
  • Resource team charts, on call info, escalation paths
  • Quality procedures, risk and method statements