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Fully transparent datacentre service delivery for one of Britain’s biggest high street banks

When LMG was awarded a services support contract by one of Britain’s biggest high street banks, to maintain the cabling infrastructure at two of its UK datacentres, transparency, innovation and value were three crucial areas where the bank was looking for improvement.

Over the last two years, LMG has rapidly delivered on all of these fronts to build the foundations of a strong and successful partnership with the customer based on trust and accountability.

Some of the benefits LMG has delivered over the last two years have included:

  • Reducing materials time to site being from 15 weeks to three weeks — an average 15-day turnaround for material deliveries
  • An enhanced rebate scheme that has delivered more than double the rebate payment received from the previous supplier
  • Stock utilisation savings of more than £200,000
  • Over the complete service, LMG has consistently delivered 100% SLA attainment

The bank’s client datacentre manager concludes: “During the last two years of working with the LMG delivery team, I have been continually impressed. LMG isn’t your normal service provider. Its unique ability to put everything in one place means there are no disparate, disconnected siloes, where installation and management is split via separate specialist contractors. Because LMG takes care of the network, devices and service management, it means there’s one point of contact, one point of billing, one point of reporting and crucially – one point of accountability. LMG’s commitment to a fully transparent relationship has helped us immensely.”

To find out more download the full case study.