LMG’s range of technology infrastructure support services and maintenance contracts can be applied to one or multiple technologies. Our service provides a support model that is flexible to your future and legacy needs. We help lower your management overheads by reducing the number of services providers you need to manage and reduce service cost through one coordinated team supporting multiple technologies – avoiding duplicated effort. Ultimately, you get a far higher quality of service with rapid fault detection and resolution.
With a well-defined process and clear routes and toolsets to document, monitor and manage systems across many FM and IT silos, our service model provides:
Delivering detailed reporting and liaison on all aspects of the SLA driven service — including reviews, proactivity, visibility and service evolution.
Part of LMG’s service desk hub, our intelligent remote support resources provide a low-cost response for remote diagnostics.
A global 24/7 service desk for intelligent incident handling across all technologies. Incident information is augmented with asset, location and connectivity data and managed accordingly.
Flexible multi-skilled technicians with access to transport and materials to attend as necessary to fix incidents or complete requests across all technology streams e.g. cabling, network, physical security and AV.
LMG’s service contracts often do not have a dedicated site team. Most are serviced remotely, as required, via our centralised pool of multi-skilled technicians. This model is generally used to provide PPM and break fix services but can also be used by large customers who want the assurance of a framework agreement without the associated commitment to keep dedicated resources fully employed on site.
Our service model leverages an integrated suite of asset, connectivity and drawing data to massively improve support triage and build a platform to supply on-demand support services for connectivity (wired and wireless) and IoT/smart building technology.
For high-value, long-term contracts — such as for data centres or multi-site enterprise campuses — LMG can provide a dedicated core team on-site with the skillset to deliver any required ICT/IoT service scope.
Our fully adaptable service structure helps clients to reduce costs, whilst delivering consistency with respect to workflow and automation — all based on a model of accountability, transparency and efficiency.
We can deliver a full end-to-end service, including all BAU and small project provisioning and incident management requirements. We also have the proven management structure, with the HR and TUPE experience to ramp up resources and toolsets to deliver against rapidly changing scopes of work.
Through our on-site managed service we deliver:
Fully break down all siloes by allowing LMG to take full control of all implementation and ongoing maintenance/servicing of your building’s tech infrastructure.
Reduce the cost barrier to technology upgrades/improvements by adopting the provision of all technology requirements on an ongoing monthly OPEX model – charged on a per room basis.
For building owners and users, remove all risk of obsolescence with full auto-refresh of all equipment to ensure you always have the most up to date equipment to maintain the longevity of your infrastructure.
By giving you full data visibility across all your systems we also ensure that building owners can make better decisions on how to use their facility and lower maintenance costs.
Find out more about how our OPEX business model applies to commercial offices download our proposition to see how LMG can help you create compelling, flexible workspaces fit for the future.